Returns & Exchanges
At Crescent, we want you to feel at home with every purchase, which is why we offer a 30-day return policy on all furniture and decor items in their original condition. If your piece isn't the perfect fit for your space, we are here to help facilitate a seamless return or exchange process.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return.
Prepare the Package
Carefully repackage your items in their original boxes with all protective padding to ensure safe transit back to our warehouse.
Ship It Back
Print your prepaid shipping label provided by the portal and drop the package off at any authorized carrier location.
Receive Your Refund
Once our quality team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing