Frequently Asked Questions
Everything you need to know about bringing Crescent home.
What is the typical shipping timeline for furniture?
Most in-stock items ship within 3-5 business days. For larger furniture pieces, delivery typically takes 2-4 weeks depending on your location and the selected white-glove delivery service.
Do you offer international shipping?
Currently, Crescent ships within the continental United States and Canada. We are working on expanding our logistics to support international orders in the near future.
What is your return policy for home decor?
We offer a 30-day return window for most decor items. Products must be in their original packaging and unused condition. Please note that custom-made or final sale items are not eligible for return.
Are your materials sustainably sourced?
Yes, at Crescent, we prioritize sustainability. Our wood products are FSC-certified, and we utilize organic textiles and recycled packaging materials whenever possible to minimize our environmental footprint.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. We also offer flexible financing options through Affirm for larger furniture purchases.
How can I track my order?
Once your order has been dispatched, you will receive an email with a tracking number and a link to our carrier's portal to monitor your shipment's progress in real-time.